24 Best Customer Service Outsourcing Companies In Singapore

Finding the best customer service outsourcing company in Singapore can transform your business operations, providing exceptional support and efficiency. 

In this listicle, we’ve curated the best companies renowned for their expertise, reliability, and innovative solutions. Whether you’re a small startup or an established corporation, these top-tier providers will help you enhance customer satisfaction and streamline your services. 

Read on to discover the perfect partner to elevate your business to new heights.

#1. Best Customer Service Outsourcing Company – Gear Inc

Image Credit: Gear Inc

Location:125D P. Minh Khai, Minh Khai, Hai Bà Trưng, Hà Nội, Vietnam
Operating Hours:Mon to Fri: 8:30am – 6pm
Contact:+84 24 3972 8621 (Call)
info@gearinc.com (Email)
Google Review Ratings4.8 ⭐⭐⭐⭐⭐ from 23 reviews as of 24 April 2024

Gear Inc provides a comprehensive Customer Service Outsourcing service tailored to manage all aspects of customer support for businesses. This service involves delegating customer service tasks to Gear Inc’s proficient agents, who handle inbound calls, emails, and other customer interactions with efficiency.

For businesses, this approach offers considerable benefits, as it frees up internal resources and minimises the need for extensive training and infrastructure.

A notable advantage of Gear Inc’s outsourcing service is its flexibility. Companies can ensure their customer service is managed around the clock, which is vital for maintaining high levels of customer satisfaction.

Gear Inc’s outsourcing solutions are cost-effective. They provide access to a team of agents who are thoroughly trained in various customer interaction skills and possess extensive product knowledge, delivering a service quality that rivals that of in-house teams.

#2. RMA Group

Image Credit: RMA Group

Location:8 Kaki Bukit Avenue 1, #05-05, Singapore 417941
Operating Hours:Mon to Fri: 9am – 6pm Sat and Sun: Closed
Contact:+65 6298 7159 (call)enquiries@rmagroup.com.sg (email)
Google Review ratings:3.1 ⭐⭐⭐ from 22 reviews as of 12 June 2024

RMA Group specialises in providing top-tier business process outsourcing services designed to surpass client expectations. By outsourcing non-core business functions to RMA Group, companies can significantly boost productivity while focusing on their primary objectives.

Leveraging cutting-edge technology and extensive resources, RMA Group manages these processes efficiently, enabling businesses to achieve cost savings and improved productivity. 

Partnering with RMA Group allows companies to streamline their operations, enhance efficiency, and strategically allocate resources, driving substantial growth and success.

#3. Saigon Technology Singapore

Image Credit: Saigon Technology Singapore

Location:71 Ubi Cres, #04-09 Excalibur Centre, Singapore 408571
Operating Hours:Mon to Fri: 8am – 5pmSat to Sun: Closed
Contact:+65 9140 3360 (call)
sales@saigontechnology.com (email)
Google Review Ratings5.0 ⭐⭐⭐⭐⭐ from 43 reviews as of 12 June 2024

Saigon Technology Singapore is a leader in delivering professional Offshore Software Development and Software Outsourcing Services. They ensure seamless client communication backed by ISO27001 certification and a mature development process.

They aim to provide the best and most cost-effective Agile software development offshoring and outsourcing solutions across various industries, including e-finance, e-business, logistics, transportation, healthcare, media, and more.

By focusing on diverse client needs, Saigon Technology Singapore offers expertise and proficiency in delivering top-tier solutions for industry-specific requirements. Their dedication to excellence and client satisfaction has earned them a reputation as a dependable IT outsourcing company in Singapore.

#4. TDCX

Image Credit: TDCX

Location:750D Chai Chee Rd, #06-01/06 ESR BizPark @ Chai Chee, Singapore 469004
Operating Hours:Mon to Fri: 8:30am-6pmSat to Sun: Closed
Contact:+65 6309 1688 (call)
Google Review Ratings4.8 ⭐⭐⭐⭐⭐ from 127 reviews as of 12 June 2024

TDCX is a standout customer service outsourcing company in Singapore, offering a team of dedicated customer service specialists who act as exceptional brand ambassadors for their clients. 

These specialists expertly handle customer queries and concerns with empathy and urgency, aiming to restore confidence and build lasting customer relationships.

TDCX’s commitment to excellence in customer service has made it a preferred partner for businesses looking to elevate their customer support and provide outstanding experiences to their clientele. 

Their commitment to delivering the right solutions guarantees that each customer interaction is managed with the highest level of care and professionalism.

#5. Asian Technology Solutions

Image Credit: Asian Technology Solutions

Location:24 Raffles Pl, Singapore 048621
Operating Hours:N/A
Contact:+65 6909 2750 (call)
Google Review RatingsN/A

Asian Technology Solutions (ATS) is dedicated to providing top-tier services across various industrial sectors. Specialising in IT Consulting, Staff Augmentation, HR, Training, and ERP implementation, ATS empowers businesses to stay ahead in their industries with a strong focus on service excellence.

ATS offers cutting-edge consulting services and continuous support throughout the project lifecycle, ensuring optimal benefits and success for clients in IT, ITES, Telecom, Retail, Manufacturing, Infrastructure, BFSI, and Life Sciences sectors. 

Their ERP implementation expertise has established them as a leading subject matter expert for IT services in Singapore, making ATS a trusted partner for businesses seeking comprehensive IT solutions and outstanding service delivery.

#6. NEX CorporateIT

Image Credit: Nex CorporateIT

Location:No.1 Pemimpin Dr, #04-04/03, Singapore 576151
Operating Hours:Mon to Fri: 8:30am – 6pmSat to Sun: Closed
Contact:+65 6296 0703 (call)
Enquiry@NEXCorporateIT.com (email)
Google Review Ratings4.5 ⭐⭐⭐⭐ from 8 reviews as of 12 June 2024

NEX CorporateIT is a pioneer in transforming the role of IT outsourcing within business processes, renowned for its expertise as a systems integrator. 

NEX CorporateIT is a pioneer in transforming the role of IT outsourcing within business processes and is renowned for its expertise as a systems integrator. 

Their team of specialists possesses extensive skills across various IT domains, enabling them to tailor solutions to meet the diverse needs of multiple industries. By covering a comprehensive range of daily IT operations, NEX CorporateIT ensures seamless performance, minimising disruptions and guaranteeing exceptional customer satisfaction.

The company’s commitment to enhancing operational and cost efficiencies drives clients to continuously adopt and implement cutting-edge technologies for network optimisation, security, and overall IT infrastructure.

#7. MarketOne International

Image Credit: MarketOne International

Location:#06-673, Distrii, Republic Plaza, 9 Raffles Pl, Singapore 048619
Operating Hours:Mon to Fri: 9am – 6:30pmSat to Sun: Closed
Contact:+65 6408 5500 (call)
Google Review Ratings5.0 ⭐⭐⭐⭐⭐ from 1 review as of 12 June 2024

MarketOne International specialises in enhancing upstream marketing investments and optimising mid-funnel sales effectiveness. 

Their expertise is highly esteemed in fields such as technology, advanced manufacturing, business information, and financial services. In these sectors, numerous decision-makers typically purchase intricate products over extended buying cycles and through multi-tier distribution channels.

With a data-driven approach and strategic insights, MarketOne International enables businesses to make informed marketing decisions, driving impactful results and strengthening the link between marketing efforts and sales outcomes. 

MarketOne International is an invaluable partner for businesses aiming to improve their marketing and sales alignment by focusing on optimising the middle stage of the sales funnel.

#8. Everise Holdings Pte Ltd

Image Credit: Everise Holdings Pte Ltd

Location:390 Orchard Road #08-01 Palais Renaissance, Singapore 238871
Operating Hours:Mon to Fri: 9am – 6pm Sat and Sun: Closed
Contact:+65 6990 0094 (call)
Google Review ratings:5.0 ⭐⭐⭐⭐⭐ from 1 review as of 12 June 2024

Everise Holdings Pte Ltd excels in delivering exceptional customer experiences to millions worldwide. 

Renowned for its outstanding customer problem-solving capabilities, Everise represents some of the world’s leading brands across various industries, including healthcare, transport, logistics, insurance, financial services, and technology.

With a workforce of over 16,000 dedicated agents operating across eight strategic markets, Everise provides scalable customer service solutions that ensure top-tier customer satisfaction. 

Partnering with Everise allows businesses to place their customer service in expert hands, enhancing brand loyalty and positive customer experiences.


Image Credit: PRIMECH A&P

Location:23 Ubi Crescent Singapore 408579
Operating Hours:N/A
Contact:+65 6286 1868 (call)enquiries@primech.com.sg (email)
Google Review ratings:3.7 ⭐⭐⭐⭐ from 3 reviews as of 12 June 2024

At PRIMECH A&P, businesses can entrust their customer challenges, concerns, and queries to highly skilled professionals while they focus on their core priorities. 

With flexible and customisable services, PRIMECH A&P is well-equipped to meet both current and future business objectives, providing insightful recommendations to resolve customer issues effectively.

Their multilingual customer service team caters to clients globally, ensuring businesses can connect seamlessly with their diverse customer base. 

Whether through chat, phone calls, email, or social media, PRIMECH A&P offers 24/7 service to meet the unique demands of businesses and elevate their customer service standards.

#10. A Very Normal Company

Image Credit: A Very Normal Company

Location:298 Tiong Bahru Rd, #12-03 Central Plaza, Singapore 168730
Operating Hours:Mon to Fri: 8:30am – 6pmSat to Sun: Closed
Contact:+65 6557 0707 (call)
Google Review Ratings3.5 ⭐⭐⭐⭐ from 2 reviews as of 12 June 2024

In a market flooded with promises of perfect staffing solutions, A Very Normal Company distinguishes itself through its commitment to manpower outsourcing. Specialising in the IT, Healthcare, FMCG, and Finance industries, they provide clients with the skilled workforce needed to manage business projects efficiently and effectively.

Even when they don’t have the ideal candidates on hand, the team at A Very Normal Company goes the extra mile, leveraging their extensive networks to find the perfect match for each client’s specific needs. This level of dedication and reliability is standard practice for them, setting them apart in the industry.


Image Credit: SMCBPO

Location:Shun Li Industrial Park Singapore 416081
Operating Hours:N/A
Contact:+65 6423 9566 (call)sales@smcbpo.com (email)
Google Review RatingsN/A

Unlike large BPO companies, SMCBPO specialises in boutique offerings, delivering personalised attention and customised processes tailored to each client’s unique needs. 

Their flexible packages and task-based solutions provide businesses with bespoke services at competitive prices. They address the challenges of hiring and retaining staff while enhancing the overall customer experience.

With a highly trained and dedicated bilingual outsourcing team, SMCBPO caters to companies with diverse service requirements. This allows managers to focus on core business aspects while entrusting customer service and support to experts. 

By offering tailored solutions, SMCBPO remains a valuable partner for companies seeking exceptional customer service outsourcing in Singapore.

#12. Infobip

Image Credit: Infobip

Location:50 Raffles Place, #34-01, Singapore Land Tower, Singapore 048623
Operating Hours:N/A
Contact:+65 6977 7400 (call)
Google Review RatingsN/A

Infobip, a worldwide leader in omnichannel communication, is committed to making it easier for brands to connect with, engage, and delight their customers globally. Their programmable communications platform provides businesses with tools for enhanced customer engagement, support, security, and authentication.

Infobip’s focus on versatility ensures that these services are accessible through a wide range of communication channels, enabling businesses to create seamless and personalised customer experiences.

#13. Antasis

Image Credit: Antasis

Location:162 Bukit Merah Central, Singapore 150162
Operating Hours:Mon to Fri: 9am – 6pmSun: Closed
Contact:+65 6319 2620 (call)
Google Review Ratings5.0 ⭐⭐⭐⭐⭐ from 34 reviews as of May 2024

At Antasis, the belief that people are the key to progress and success is at the heart of its operations. As a renowned customer service outsourcing company, Antasis prioritises its employees, offering continuous encouragement and development opportunities. 

This approach fosters a highly motivated workforce dedicated to delivering exceptional performance. With a team of outstanding individuals, Antasis excels in providing top-tier customer service to its clients. 

Their commitment to excellence is evident in the seamless experiences they create for customers, fostering lasting loyalty and satisfaction.

By making its employees the core of its operations, Antasis has built a strong foundation for delivering excellent services, making it a standout performer in Singapore’s customer service outsourcing industry.

#14. inCall Systems

Image Credit: inCall Systems

Location:89 Science Park Dr, Singapore Science Park 1, Singapore 118261
Operating Hours:Mon to Fri: 8:30am – 7PMSat to Sun: Closed
Contact:+65 6893 3303 (call)
Google Review Ratings4.3 ⭐⭐⭐⭐⭐ from 16 reviews as of 12 June 2024

Acquired by a publicly listed company, inCall Systems is a highly regarded Business Lead Service Provider in Singapore. 

With proficiency in database management, customer engagement centre operations, and demand and lead generation, inCall Systems delivers positive and measurable outcomes for businesses aiming to enhance customer interactions and lead generation.

For businesses aiming to retain customers and achieve customer delight, inCall Systems offers proactive customer engagement services using a multi-touchpoint model to manage inquiries and ensure seamless interactions.

With a commitment to excellence and a data-driven approach, inCall Systems remains a preferred choice for businesses looking to elevate their customer service outsourcing and lead generation capabilities.


Image Credit: TYPENT

Location:342 Ang Mo Kio Ave 3, #03-1561C, Singapore 560342
Operating Hours:Mon to Fri: 9am – 5pmSat to Sun: Closed
Contact:+65 8849-8707 (call)
sales@typent.com (email)
Google Review Ratings5.0 ⭐⭐⭐⭐⭐ from 8 reviews as of 12 June 2024

TYPENT stands out as a leading IT outsourcing company in Singapore. It offers corporate clients a premium selection of meticulously designed IT business solutions for optimal performance.

Their comprehensive services cover essential aspects such as desktop support, ensuring employees’ terminals always work well, and expertly managing critical network issues. Throughout the process, TYPENT remains a dependable partner, supporting clients every step of the way.

#16. IT Outsourcing Singapore

Image Credit: IT Outsourcing Singapore

Location:51 Goldhill Plaza, #07, #11G Virtual Office, Singapore 308900
Operating Hours:Mon to Fri: 9am – 6pmSat to Sun: Closed
Contact:+65 6690 3275 (call)info@itoutsourcingsingapore.com (email)
Google Review Ratings4.9 ⭐⭐⭐⭐⭐ from 8 reviews as of 12 June 2024

At IT Outsourcing Singapore, businesses have access to a comprehensive range of managed IT services aimed at enhancing the efficiency of their IT operations.

The company ensures smooth business operations by providing robust and innovative solutions. Their expertise transforms IT functions for optimal performance, allowing clients to focus on their core business and boost profitability.

The benefits of partnering with IT Outsourcing Singapore are extensive. Their specialised services range from primary support to sophisticated IT solutions aimed at strengthening and optimising clients’ IT infrastructure.

With a commitment to superior efficiency and care, IT Outsourcing Singapore is a trusted partner for businesses seeking to elevate their IT capabilities and stay competitive.

#17. Opus IT

Image Credit: Opus IT

Location:Kaki Bukit Avenue 1 05-02/03, Blk 2, Singapore 417938
Operating Hours:Mon to Fri: 9am – 6pmSat to Sun: Closed
Contact:+65 6842 7600 (call)
Google Review Ratings3.0 ⭐⭐⭐ from 41 reviews as of 12 June 2024

Opus IT is a comprehensive IT outsourcing service provider, specialising in IT helpdesk, desktop on-site support, mid-range server management, network operations management, and data centre operations management.

By efficiently managing these IT services, Opus IT allows clients to concentrate on their core business activities and achieve higher efficiency.

The company enhances its offerings with a fully operational call centre that delivers exceptional customer support. Opus IT handles after-sales support services for system vendors and equipment manufacturers, including hardware repairs, parts inventory management, on-site troubleshooting, and technical support.

#18. IT Support Solution

Image Credit: IT Support Solution

Location:7 Temasek Boulevard, One, #12-07 Suntec Tower, Singapore 038987
Operating Hours:Mon to Fri: 9am – 6pmSat to Sun: Closed
Contact:+6598641077info@itsolution.com.sg (email)
Google Review Ratings5.0 ⭐⭐⭐⭐⭐ from 15 reviews as of 12 June 2024

IT Support Solution Singapore prides itself on delivering comprehensive IT support services to its clients. From registering domain names and providing shared hosting servers to setting up essential email accounts using Google Workspace or Microsoft 365, they cover all foundational IT needs.

In addition to these core services, IT Support Solution enhances clients’ web presence by collaborating with skilled web developers on web development projects. 

To ensure superior security and data protection, they recommend purchasing SSL Certificates, enabling websites to run on HTTPS and safeguarding sensitive information from potential breaches.

#19. Callbox

Image Credit: Callbox

Location:1, #24-10 Scotts Rd, Shaw Centre, Singapore 228208
Operating Hours:Mon to Fri: 7am – 6pmSat to Sun: Closed
Contact:+65 3159 1112 (call)
Google Review Ratings4.9 ⭐⭐⭐⭐⭐ from 146 reviews as of 12 June 2024

Callbox elevates IT marketing by offering advanced technology sales solutions supported by cutting-edge technology and an experienced team. 

This team collaborates closely with clients through every project stage, ensuring seamless execution and success from planning to results.

Their impressive clientele includes manufacturers, resellers, and licensed specialists of major IT players like SAGE, Microsoft, SAP, and Oracle. Callbox provides the best industry database, integrated marketing tools, and a proven proprietary account-based marketing process. This empowers businesses to effectively scale their IT lead generation efforts.

#20. NTT DATA Singapore

Image Credit: NTT DATA Singapore

Location:9 Raffles Place, #18-20/21 Republic Plaza II, Singapore 048619
Operating Hours:Mon to Fri: 9am – 6pm Sat and Sun: Closed
Contact:+65 6488 4888 (call)
Google Review ratings:N/A

NTT DATA Singapore serves as a strategic partner for businesses facing contemporary business and technology challenges.

By merging extensive industry expertise with advancements in digital, cloud, and automation, NTT DATA achieves tangible business outcomes through a wide-ranging portfolio of consulting, applications, infrastructure, and business process services.

Their dedication to delivering meaningful insights, solutions, and results that are crucial to clients establishes them as a trusted ally for businesses aiming to optimise operations and succeed in a dynamic market.

Committed to excellence and applied innovations, NTT DATA Singapore enables businesses to thrive and stay competitive in a rapidly evolving environment.

#21. Connect Centre

Image Credit: Connect Centre

Location:203 Henderson Rd, #10-13 Henderson Industrial Park, Singapore 159546
Operating Hours:Mon to Sun: Open 24 hours
Contact:+65 6701 1188 (call)
Google Review Ratings4.8 ⭐⭐⭐⭐⭐ from 19 reviews as of 12 June 2024

Connect Centre is a seamless bridge between businesses and their clients, dedicated to enhancing brand reputation, sustainability, and growth through exceptional customer experiences and long-term loyalty.

The call centre service agents at Connect Centre are adept at understanding diverse businesses, delivering solutions with patience, empathy, and clear guidance. Connect Centre focuses on developing practical customer interaction skills in its agents, ensuring consistent and exceptional service across all touchpoints.

Recognising the importance of superior customer experiences, Connect Centre is pivotal in elevating customer service outsourcing standards in Singapore, strengthening the bonds between businesses and their valued clients.

#22. Lantone

Image Credit: Lantone

Location:10 Ubi Cres, Ubi Tech Park, Singapore 408564
Operating Hours:Mon to Fri: 9am – 7pm
Sat: 10am – 2pmSun: Closed
Contact:+65 6227 1149 (call)
Google Review Ratings4.1 ⭐⭐⭐⭐ from 11 reviews as of 12 June 2024

With over twenty years of experience serving clients across more than 30 countries, Lantone Systems Pte Ltd has positioned itself as a top subject matter expert in IT services in Singapore.

Offering a 24/7 Technical Support Helpdesk, Lantone ensures that urgent IT issues are swiftly addressed and resolved within an impressive four-hour timeframe.

Their Contact Centre solutions are expertly crafted to manage and monitor customer interactions, distribution, call handling, and reporting activities. Dedicated to providing seamless customer support and IT services, Lantone is a dependable partner for businesses seeking comprehensive and efficient IT solutions in Singapore.

#23. ADP

Image Credit: ADP

Location:78 Shenton Way, Singapore 079120
Operating Hours:N/A
Contact:+65 6499 5388 (call)
Google Review Ratings3.0 ⭐⭐⭐ from 4 reviews as of 12 June 2024

ADP goes beyond addressing human resource challenges to become a global leader in providing comprehensive cloud-based human capital management (HCM) solutions. 

Their services encompass HR, payroll, talent management, time tracking, tax, benefits, and business outsourcing services. Leveraging deep insights and cutting-edge technology, ADP has transformed HR functions from mere administrative tasks to strategic business advantages. 

As an innovative company, ADP anticipates industry changes and empowers businesses to navigate the evolving world of work, making them a preferred choice for top-tier HR solutions and analytics.

#24. DXC Technology

Image Credit: DXC Technology

Location:1 Depot Cl, #03-01, Singapore 109841
Operating Hours:Mon to Sat: Open 24 hoursSun: Closed
Contact:meghana.krishna@dxc.com (email)
Google Review Ratings3.8 ⭐⭐⭐⭐ from 8 reviews as of 12 June 2024

Trusted by the world’s largest companies and public sector organisations, DXC Technology excels in assisting global enterprises in managing their mission-critical systems and operations with a modern approach.

By focusing on optimising data architectures, ensuring security, and scaling across public, private, and hybrid clouds, DXC Technology enables businesses to achieve new levels of performance, competitiveness, and customer experience.

As a customer service outsourcing company in Singapore, DXC Technology specialises in deploying services that enhance operational efficiency and elevate customer satisfaction. Their extensive expertise and innovative solutions empower businesses to stay ahead in a dynamic marketplace.

Conclusion About The Best Customer Service Outsourcing Companies In Singapore

In conclusion, Singapore’s top customer service outsourcing companies provide unmatched expertise and innovative solutions that can revolutionise your business operations.

These companies excel in delivering exceptional customer experiences, enhancing operational efficiency, and providing tailored services to meet diverse industry needs. By partnering with many leading providers, you can ensure your business remains competitive and your customers are satisfied.

Don’t miss out on the opportunity to elevate your customer service to new heights. Explore these top-tier outsourcing companies today and find the perfect partner to drive your business success.

Note: For the latest and most recent updates on the above recommendations, refer to their respective website for the most accurate information.

Frequently Asked Questions About The Best Customer Service Outsourcing Companies In Singapore

What Services Do Customer Service Outsourcing Companies In Singapore Offer?

Customer service outsourcing companies in Singapore provide various services, including call centre operations, email and chat support, technical support, helpdesk services, and social media management. These services are designed to enhance customer satisfaction and streamline business operations.

How Can Outsourcing Customer Service Benefit My Business?

Outsourcing customer service can offer numerous benefits, such as cost savings, access to specialised expertise, improved efficiency, and the ability to focus on core business activities. It also allows businesses to provide 24/7 support, leading to higher customer satisfaction and loyalty.

How Do I Choose The Right Customer Service Outsourcing Company In Singapore?

When choosing a customer service outsourcing company, consider factors such as its industry experience, range of services offered, technology used, customer reviews, and ability to scale services according to your business needs. It’s also important to assess its communication skills and cultural compatibility with your company.

Are There Any Risks Associated With Outsourcing Customer Service?

While outsourcing customer service offers many benefits, there are potential risks, such as loss of control over the service quality, data security concerns, and possible communication barriers. 

However, these risks can be mitigated by selecting a reputable outsourcing partner with a proven track record and robust security measures.

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